Details of Project
A global market leader and OEM in the X-Ray technology space approached Shape Services Ltd to complement and enhance and expand their field service engineering capability worldwide, due to the rapid high demand and success of their products.
Our project team was tasked with reviewing and planning future workload and workstreams based on historic and current SLA’s and MTBF statistics. This information gave us a view of the volumes of activities that would be expected, allowing us to predict what level of effort would be necessary within a time horizon of one year. Once established, our teams recognised that the next challenge was the rapid deployment of Field Service Engineers to do repair, proactive and reactive maintenance in many areas of the world that are considered hostile and challenging both in its physical location and a countries geopolitical standpoint.
With extraordinary background experience and knowledge, our project team made this this programme an overwhelming success by all measures and matrices. Once again seeing many of our team receiving personal accolades, recognition and awards for their work. The collaboration of both home and overseas teams working together has seen the customer continue to exceed their SLA’s within this maintenance program and are extremely happy. Our planning and execution meant that we are delivering this project with no unpleasant surprises to our customer. On time in budget and safely.